Refund policy

BOXXEE accepts returns and exchanges of unwanted items within 14 days of the order being delivered, either to the shipping address you've provided or delivery office/collection point. In the event that you're not at the shipping address to sign for your parcel at the time it's delivered, the 14 day policy will start from that date regardless of how many days/weeks you leave it before picking it up from the delivery office/collection point. Unfortunately we cannot we held liable for delays in collecting parcels.Items must be returned in the original condition (unworn, unwashed, unaltered) and with tags attached. We DO NOT offer pre-paid returns.

Please post securely as we CAN NOT be held liable for returns that go missing in transit. Returned orders are Your responsibility until they reach us. Please ensure that they are packed properly and can't get damaged on the way back to BOXXEE. We always recommend using signed for service. This way You will receive a tracking number and proof of delivery once the parcel has been signed for by BOXXEE.

Please email us on boxxeeuk@gmail.com for the return address as its very from our registered office address. 

Please don't forget to include the return instruction label( or at least hand written note with your name and order number on) inside the parcel so that we know it belongs to you when it arrives with BOXXEE.

If the return instruction label( or handwritten note with your name and order number on)are not included, this will delay the return process, and we cannot guarantee that we will be able to process the return within the allocated time mentioned.

ONCE WE HAVE RECEIVED YOUR PACKAGE/YOUR REFUND?EXCHANGE WILL BE PROCESSED WITHIN 14 WORKING DAYS OF RECEIP.

You will receive confirmation email detailing the refunds process.